74% accept AI in customer service. 79% want to be able to choose a humanA Globo survey of a thousand Brazilians: 74% accept AI in customer service, but 79% want to choose to talk to a person. What that changes in the design.Blog · Tag
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74% accept AI in customer service. 79% want to be able to choose a humanA Globo survey of a thousand Brazilians: 74% accept AI in customer service, but 79% want to choose to talk to a person. What that changes in the design.
9.3 for the human, 7.0 for AI: how to close that gap in customer serviceIn a survey of 1,003 Brazilians, human service scored 9.3 and AI scored 7.0. Five design adjustments to close that gap.