How to measure an AI service agent: the metrics beyond "resolved"Measuring an AI agent by how many conversations it closed is misleading. Six metrics that show if the customer was actually served: resolution, recontact, score and cost.Blog · Tag
Metrics
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How to measure an AI service agent: the metrics beyond "resolved"Measuring an AI agent by how many conversations it closed is misleading. Six metrics that show if the customer was actually served: resolution, recontact, score and cost.