AI in customer service: why Klarna walked it back and what that teachesKlarna said AI did the work of 700 people. Then it went back to prioritizing humans. What went wrong and how to do it right.Blog · Tag
Hybrid service
Everything we publish about Hybrid service.
AI in customer service: why Klarna walked it back and what that teachesKlarna said AI did the work of 700 people. Then it went back to prioritizing humans. What went wrong and how to do it right.
Digital first, not digital only: hybrid human + AI serviceGartner predicts half of companies will give up on cutting human service because of AI. How to design the hybrid model.