AI in customer service: why Klarna walked it back and what that teachesKlarna said AI did the work of 700 people. Then it went back to prioritizing humans. What went wrong and how to do it right.Blog · Tag
Case
Everything we publish about Case.
AI in customer service: why Klarna walked it back and what that teachesKlarna said AI did the work of 700 people. Then it went back to prioritizing humans. What went wrong and how to do it right.